FREQUENTLY ASKED QUESTIONS
DO YOU OFFER EQUIPMENT SETUP AND INSTALLATION SERVICES?
Yes! At THR Medical Supply our certified technicians can set up and install any of the products and equipment we sell – grab bars and poles, ramps, ceiling lifts, stair lifts, hospital beds and more. Additional fees may be charged for this service and will be determined at the time of order placement.
WHAT IS THE RETURN POLICY?
Our return policy maintains the best value and highest service level for all of our customers. Unless merchandise is defective, all accepted returns will be subject to a 20% minimum restocking fee.
In the event you need to request a return authorization for an item you purchased with us – please email Customer Care at support@thrmedicalsupply.com
You have 14 days from the delivery date to contact us for a return authorization. THR Medical Supply will accept return requests valued at $25.00 (before taxes) and over. All accepted returns are subject to a 20% minimum restocking charge with a minimum $15.00 restocking fee. All products returned to our warehouse are subject to a handling fee calculated based on pick up location. Initial shipping fees are non-refundable.
Please note that no return will be accepted if used, without the original packaging or past the 14-day window of return request. All items returned must be received back within 30 days.
Any non-stocked, specially ordered item is ineligible for return.
Any purchased installed new item is also ineligible for return
For hygiene reasons, these products are ineligible for return.
Incontinence
PPE (Personal Protective Equipment)
Cushions
Slings
Mattresses
Respiratory/Oxygen
Bath Safety
Compression Hosiery
Any item that has direct skin contact
Any purchases marked “FINAL SALE”
THR Medical Supply will not accept any product returns with biohazard contamination.
There are no returns on discontinued items.
No returns will be allowed on products with less than six (6) months of shelf life remaining.
Please allow 3-4 weeks to process your credit. Credits exclude shipping and handling charges. All returns are subject to inspection by us prior to credit being issued.
Damaged Goods/Short Shipments/Incorrect item shipped
Must be reported within five (5) days of receipt. Be sure to note any damage or poor box conditions when signing for packages. If a shipment arrives damaged or with parts missing, contact the THR Medical Supply immediately.
WHAT IS YOUR TYPICAL DELIVERY TIME?
Since we carry a wide variety of products in stock; as such we're able to get your order to you within a few weeks. However, specialty models and requirements for special options may take longer to deliver.